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PostPosted: Wed Jul 10, 2019 1:18 pm 
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Updating the Client Manually

youtu.be/b0JU7QjYm1E

This short video illustrates how to apply client updates manually using:
• The update name, when receiving auto-prompt window for update
• The update name, when auto-prompts are not received
• The jar file (can be applied with or without auto-prompts)

Environmental security settings can prevent updates from automatically applying. In these circumstances, you can use any of these simple methods to manually update your Synoptix client.
For more information, see our Unable to update: common causes article.

Update names and jar files may be obtained by contacting Synoptix Support. Simply email Support and list the version of the client you are on and the version you would like to update to, and the appropriate links will be provided. You can see what version of the client you are running by consulting your version file. Instructions here: How to check your client version
Please note that the update names are based on internal testing and release of various alpha and beta versions of the client, so they are not necessarily sequential. Applying an incorrect update name will prevent the client from updating properly.


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