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PostPosted: Fri Dec 07, 2018 11:34 am 
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Joined: Tue Dec 10, 2013 3:27 pm
Posts: 400
Position: Forum Administrator
For account numbers to appear in Synoptix, they must exist in both the ACCOUNT and ACCOUNT_SITE tables in your Visual database. Often times we find that the account number exists in the ACCOUNT table but not the ACCOUNT_SITE table. Please make sure the account number exists in both tables.

If you have any questions, please contact support@synoptixsoftware.com.

Best regards,
Synoptix Support


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