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PostPosted: Fri Apr 19, 2019 9:18 am 
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Scheduler Distribution List Guide.pdf [141.78 KiB]
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For more information on email configuration, see our guide here.
For general information, see our Scheduler Overview.

If you have multiple users who are to receive an emailed report from the scheduler, and some users to receive the email but others do not, this tends to be a permissions issue.

Please note that:

--Users with Administrative rights will have access to all reports. Their "Access" box in the scheduler distribution panel cannot be unchecked.
--Checking or unchecking the "Access" box in the scheduler distribution panel will change user rights to this report in the client as well.
If you uncheck "Access" for a user here, they will no longer be able to access this particular report in the client.
--For a user to receive the email of this report, their "Access" box and "Email" box must both be checked.

Another reason a user may not receive an email for a report they have access to is due to filter settings. In the client "User Setup," if they have "Require Filters" checked and no filters are selected on this report in the scheduler, the user will simply not receive an email. If a user has "Require Filters" checked under their User Setup, and you want them to receive an email of a report that does not contain filters, ensure "View Unfiltered" is checked within the distribution list.
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Distribution List copy.png [36.49 KiB]
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For more information on troubleshooting the scheduler, see our guide on common errors.


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